Question:
I can see the group folders now, but some calls from before are missing. Can they be restored?
Answer:
Calls that were deleted during the migration cannot be restored, but all current and future calls will now appear automatically in your shared group folders. If specific calls seem missing, please tell us which employee or topic they relate to — we’ll help verify their status.
Question:
Can I access transcripts retroactively?
Answer:
Answer: At the moment, it's possible to retrieve past transcripts depending on your organization's setup. Please contact our support team to confirm whether retroactive access can be enabled for your account. We can usually provide older transcripts if the corresponding transcriptions are still available.