If you experience any issues while using Bliro, our product team can investigate and resolve them more efficiently when you share your logs with us. Sending logs takes only a few seconds and automatically creates a bug ticket for our team.
When To Send Logs?
Please send logs whenever you notice:
Problems joining calls
Issues with call recording or transcription
Errors or unexpected app behavior
Missing call summaries
Login or connection issues
Anything that “just doesn’t seem right”
How to Send Logs (Directly from the App – Mac & Windows)
If the Bliro app is installed and running, this is the fastest option:
Method 1: Via Settings
Open the Bliro app.
Click the settings (gear) icon.
Select the 5th menu item → “Report a bug”.
Describe the error you have experienced and click on send.
--> Logs will be sent automatically
Method 2: Via Menu Bar/System Tray
If “Report a bug” is not available:
Mac:
Go to the menu bar, right-click the Bliro icon, select “Send logs to Bliro”.
Windows:
Right-click the Bliro icon in the system tray, select “Send logs to Bliro”.
Method 3: If you can't open the Bliro App
If the Bliro app is not opening or cannot trigger the bug reporter, you can manually access and share your logs.
Mac – Manual Log Collection
Open the Finder.
In the top menu, click “Go”.
Hold the Option/Alt key → the “Library” folder appears.
Click “Library”.
Open Logs.
Open the folder “Bliro Desktop”.
Send us the files inside this folder.
Windows – Manual Log Collection
Open the File Explorer.
In the address bar, enter:
%appdata%
Open the folder “bliro_desctop”.
Open the folder “logs”.
Send us all files contained there.
What Happens Next?
Once your logs are submitted:
A bug report is automatically created
Our engineering team reviews the issue
We investigate and follow up if additional information is needed
A fix will be included in an upcoming Bliro update if required
We truly appreciate your help in making Bliro better.
Need More Support?
For additional help, you can always contact us:
Feedback: [email protected]
Support: [email protected]