In sales, accurate and efficient conversation documentation is crucial for success. Bliro was developed to enable you to do just that. But what should you do when customers express concerns as soon as a transcription tool is used? This article provides you with tried-and-tested arguments and shows you a pragmatic way to act professionally even in critical situations, strengthen your customers' trust, and ensure complete documentation at the same time.
The goal of Bliro
Bliro is your personal AI assistant that helps you and your customers focus fully on the conversation. No audio content is created—instead, what is said is transcribed in real time—Bliro takes notes in real time, so to speak. This results in structured notes that can be sent directly to your CRM system. This way, no important information is lost, the documentation remains complete, and you are optimally prepared for the next steps.
The core problem: customer privacy concerns
Your customers' desire for privacy and concerns about recordings are legitimate concerns. Objections are often based on the assumption that the entire conversation will be recorded and stored. This is exactly where Bliro offers decisive advantages that need to be communicated.
Argumentation aids:
If a customer refuses to use Bliro, it is important to respond with understanding and transparency. Here are a few suggestions:
Objection 1: “I don't want our conversation to be recorded.”
This objection is usually based on concerns about audio or video recording. Here, you can emphasize how Bliro works as a key advantage, because Bliro does not record anything, but takes notes in real time!
Your response could be:
“I completely understand your concerns. The system does not create audio or video recordings. It converts the spoken word directly into text so that I can concentrate fully on our conversation and don't forget any important details. So nothing is stored that you wouldn't also write in an email.”
Emphasize the added benefit: “The advantage for you is that I can send you a precise summary of our meeting afterwards, ensuring that all your wishes and requirements are recorded correctly.”
Objection 2: “What happens to my data? Where is it stored?”
Your response could be:
"That's a very important question. Protecting your data is our top priority. Bliro is a German company and is 100% GDPR compliant. All data is processed exclusively on servers in the EU. There is no traditional recording, only a live transcription that immediately converts speech into text."
Emphasize that no audio is recorded or stored. You can also start Bliro before the actual conversation to demonstrate how it works. Ask the customer three short questions on any topic and make sure that Bliro runs for at least 30 seconds. Then show them both the transcript and the summary.
Objection 3: “I feel uncomfortable when AI ‘listens in’.”
Your response could be:
"Think of Bliro as my personal assistant who takes notes for me. The transcription simply helps the AI to structure and summarize the most important points of our conversation. This way, we can both be sure that nothing gets lost. The AI doesn't make its own decisions and doesn't ‘listen in’ beyond our conversation. I'll be happy to delete any parts of the conversation that you don't want documented from the transcript afterwards."
If your client still refuses, suggest the following:
After the conversation, you skim through the transcript together and edit any parts of the notes that your client would like to be different or not included in the notes.
This allows your customer to slowly familiarize themselves with Bliro and gives them full control over what should and should not be included in the notes.
Suggest recording the outcome of your conversation with Bliro.
Briefly record the most important points of your conversation in Bliro, and notes will be created that you can use directly in digital form.
This allows the customer to decide what should and should not be included in the final notes.
Important: Share the meeting notes with your customer immediately after your conversation so that they have the notes available right away.
If your customer still does not support Bliro, you can of course record the content of the conversation in Bliro yourself, so you have notes that you can use directly.
---> In the future, it will also be possible to work collaboratively and interrupt the transcription for sensitive data.
In a nutshell:
❌ What Bliro does not do |
✅ What Bliro actually does
|
Record conversations | Bliro transkribiert Gespräche in Echtzeit und nimmt dabei kein Audio auf |
Analyze audio recordings | There are no audio recordings, so none are analyzed |
Train AI with customer data
| Bliro is GDPR compliant, so no AI is trained with customer data |
Continue listening even after the conversation is over
| Bliro only works during the conversation and stops as soon as the transcription is complete. |
Bliro interprets and changes my statements independently | Bliro summarizes content neutrally and objectively without distorting it. |
Conclusion: From objection to opportunity
Objections towards Bliro should not be a barrier, but rather an opportunity to bring more efficiency to your everyday life by clearly communicating the advantages of Bliro. This will help you build trust and ensure that no important information is lost. You will be able to act confidently, legally compliant, and customer-focused in every situation.
Feel free to contact us if you have encountered situations in practice that are not covered in this article, and we will incorporate them!
Contact us at [email protected].